IVY Beauty
i v y

Shipping Policy

We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey. Free Standard Shipping is offered for orders $25 or more to 48 contiguous states.

 
HOW IT WORKS:

Monday - Friday before 11AM ET*

Order Placed
Order Confirmation Email Sent
Order Processing/Shipping
(1-2 business days)
UPS / FedEx / USPS
(3-5 business days)
Delivered!
*If your order is placed after 11 am ET (Mon-Fri), the weekend OR federal and company holidays, your order will be processed the next business day.
 
SHIPPING COSTS

We offer FREE Standard Shipping on all U.S. Domestic orders and over ** (excluding taxes)

Standard Shipping
3-5 Business Days
(Orders $25 and over)

FREE

Standard Shipping
3-5 Business Days
(Orders under $25)

$4.99

Express or Next Day Air
1-3 Business Days
(All orders)

$20 - $35

**Offer only valid on Standard U.S. Domestic orders. This offer is valid after ALL discounts are applied. Order must be prior to taxes being applied to total.
Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico & InternationalUnfortunately, we DO NOT offer shipping to these regions at this time. We will keep you updated once this changes!
 
ORDERS TRACKING

When your order is ready to be shipped, you will receive a shipping confirmation e-mail. Most orders ship within 1 business day after the order has been placed. The e-mail will contain shipment details along with the tracking number.

 
MISSING/LOST PACKAGES,
DAMAGED/STOLEN ITEMS

Please understand that once the package leaves our warehouse, it is in the hands of the shipping carrier. And we can only go by the carrier's tracking information. If there is any issue with the package, please contact us within 48 hours of the delivery. Shipping fee is not refundable if the package gets returned to us due to invalid shipping address.

 
ORDER CHANGES
& CANCELLATIONS

To cancel your order, please email us ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as it was received. Cancellation request cannot be guaranteed.

Order cannot be changed once it is placed. Customers are responsible to provide accurate and valid shipping address. Items, quantity, or address cannot be changed. Order must be canceled, and a new order must be placed. Once the package leaves our shipping facility, it can only be delivered to the address customer provided at checkout.

**Please note, once the order has shipped, we are not able to cancel the order.**

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WORLD SHIPPING

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