Frequently Asked Questions

Thank you for placing an order with us! Shortly after your order is confirmed, you should receive an email with all your order details. Once your order is shipped, you will receive an email with the tracking information. However, all your order history will be saved in your MY IVY account! You can access this information by: Don't hesitate to get in touch with our customer support team for more assistance.

• Logging into your MY IVY Account
• Selecting the profile icon
• Following MY ORDERS

Once you have placed your order, you should receive a confirmation email with all the details. When your order has shipped, you will receive a second email with the tracking information. Please check your inbox using keywords like “order confirmation” or “shipping details.”

Orders are processed as soon as they are placed. If you would like to cancel an item, please contact hello@ivyusa.com with your Order Number and the item you would like to cancel.

To cancel your order, please email us at hello@ivyusa.com ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as they are received. For this reason, we kindly ask you to double-check your order details before checking out.

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

No worries, any pending charges should clear in your account within 3-5 business days depending on your banking institution.

We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey or Georgia. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed. For more details about IVY Beauty's shipping policy please review our shipping information page here.

We are sorry to hear that the incorrect item was delivered. Please contact our Customer support team within 3-5 days of the item being delivered. So, we may assist you quickly, please provide us with:

• An order number
• The order packing slip
• An image of the item received. One image showing the item number. The item number can be found on the top right corner of the product packaging or near the barcode. It consists of 3-4 letters followed by numbers.

Oops we are sorry about that! Please contact our Customer support team within 3-5 days of the item being delivered. Please contact our Customer support team within 3-5 days of the item being delivered. So, we may assist you quickly, please provide us with:

• An order number
• The order packing slip
• An image of the products that were received.

Oh no.. Please let us provide you with a solution as soon as possible. Please contact our Customer support team with your order number and an image of the damaged product.

If you choose to use a parcel forwarding service, Ivyusa.com assumes no responsibility for any damage, defect, or loss that occurs once the order is delivered to the forwarding company. Orders shipped to parcel forwarding addresses are entirely at your own risk. Ivyusa.com will not provide replacements, refunds, or any compensation for items reported as missing, damaged, or defective if they were delivered to a parcel forwarding service, regardless of the circumstances. Additionally, Ivyusa.com is not liable for any packages lost, stolen, or unaccounted for after delivery to such services. By opting to use a parcel forwarding company, you accept full responsibility for the condition and security of your order.

A bulk order is classified under any of the following conditions: Bulk orders are subject to special terms and conditions to ensure proper handling and efficient processing.

• The order subtotal exceeds $300
• Over 10 units purchased of a single SKU
• Order contains a total of 30 units or more

1. Revised Shipping Fee

• Bulk orders may require a recalculated shipping fee based on weight, volume, and destination.
• A new invoice reflecting the updated shipping fee will be issued to the customer.
• The original order will be cancelled once the new invoice is sent, and the order will only proceed after the updated invoice is paid in full.

1. By placing a bulk order, customers acknowledge and agree to the following: No returns or refunds are permitted for bulk orders except in cases of verified defects. Reselling on third-party marketplaces, including but not limited to Amazon, Walmart, and TikTok, is strictly prohibited. Bulk-purchased items must comply with our Suggested Retail Price (SRP) policy when resold, matching non-promotional SRPs on our website.

• Potential adjustments to the shipping fee.
• Bulk orders are subject to review and approval before processing.
• Restrictions may apply to repeated bulk purchases.

Oh no! Sometimes the carrier marks the package as delivered before it actually arrives. Please allow 2-3 days for the package to show up. If you still haven’t received it after that time, feel free to contact our Customer Support team for further assistance.

Oh no! Sometimes the carrier marks the package as delivered before it actually arrives. Please allow 2-3 days for the package to show up. If you still haven’t received it after that time, feel free to contact our Customer Support team for further assistance.

Great news! Free shipping is available on orders that meet the required minimums based on membership tiers. For guests, free shipping applies to orders $25 and over. For more details view our Shipping Policies or check out our Member Perks!

We currently ship to the contiguous United States, Puerto Rico, Canada, and Mexico! However, we are currently expanding our shipping to more countries worldwide. Sign up to be a member to see if your country is next!

We strive to ship all orders as fast as possible. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed.

We provide Standard, Express, or Next Day Air delivery options. Depending on the option selected at checkout, Standard Shipping my take 3-5 business days and Express or Next Day Air can be 1-3 business days. \*\*Processing time may take an additional 1-2 business days during holidays or promotional periods.

If your order does not qualify for free shipping, we offer a flat $4.99 shipping fee for orders within the contiguous 48 states. For international orders, we offer limited shipping with flat fees: $25 to Canada and $45 to Mexico.

All Free Standard shipping orders can be expected to be delivered by the United States Postal Office (USPS) or the United Parcel Service (UPS).

¡Hola! There is a flat rate of $45 for all orders being shipped to Mexico.

Hiya, the flat rate for all orders being shipped to Canada is $25!

For international orders, we currently ship to Mexico and Canada through FedEx.

Only merchandise purchased from the ivyusa.com platform may be eligible for a return within 10 days of receiving your order.

For a full refund, please return items in new condition.

Clearance and gift items are not eligible for returns.

If your item is eligible for a return, please contact our Customer Support team to provide you with a return address and label.

We do not offer an exchange program for products, only returns on eligible products.

Refunds may be submitted to the original payment method used at checkout or in the form of store credit.

Depending on your banking institution, please expect your refund to be available in 3-5 business days from the day the refund was submitted.

Original shipping costs incurred are non-refundable.

If item(s) are returned in used condition, customers may either receive a partial refund or store credit depending on the product's state.

Purchases made at an outside retailer are ineligible for returns.

The following payments are accepted at checkout: Credit/Debit Cards, Apple Pay, Google Pay, PayPal, and/or IVY Beauty points.

As an IVY Beauty member, we hope to make your shopping experience the best possible! Coupons can be redeemed at checkout. Follow these steps to redeem the coupon at checkout:

• Input your shipping address
• Select Your Shipping Preference
• View the section with your order details including your "order total" and "discounts/rewards"
• In the section that says "Coupon," click the black select button
• A pop-up window should open with a dropdown menu of your available coupons, select the coupon
• If you need more assistance, we welcome you to contact our Customer Support team.

Let us get you those savings! Be sure to contact our Customer Support team as soon as possible so that we may cancel your order and re-place a new one with the coupon!

There are times when we offer members a gift with purchase!

IVY Beauty Members automatically earn points on every purchase made. Depending on your member tier, you can earn up to 5x points back on every order. For more details about reward points, check out our Member Perks !

Our promotions and discount codes have certain exclusions that apply. Please contact our Customer Support team if you need more assistance.

Check all your points by logging in, selecting MY IVY, and viewing your reward points.

Depending on the promotion, some promo codes may be combined! At checkout, once both promo codes are added, there will be a pop-up if the two promo codes are not eligible to be combined.

If you have a valid code, you can apply it at checkout.

• In the "PAYMENT" section, find "Gift card or discount code."
• Enter the promo code and select "APPLY."
• If the promo code you enter is valid, we will immediately apply the discount to your order total and show you the updated amount.

IVY Beauty offers a special discount to students and professionals in the beauty industry! We would love to extend these offers to you.

To ensure fairness and maintain the value of our rewards program, we limit the use of rewards to a maximum of $10 per transaction.

Becoming an IVY Beauty member offers several benefits, including access to exclusive sales, early access to new arrivals, and gifts for higher-tier members. You'll also earn points per dollar spent, with more points awarded at higher membership tiers. Plus, lower free shipping minimums! For more details check out our Member Perks!

Here are some tips when resetting your password:

• Go to Password Reset
• Type in your email and select reset password
• You will receive a password reset email
• Click the link and reset!

If you have just signed up, the first membership tier is IVY! The more you buy the higher tier and the more perks you unlock.

When you log in to your MY IVY you can head to the profile icon and select the Points dropdown, and you can access all your reward points!

Unfortunately, we don’t allow multiple accounts or user IDs. Each customer is permitted only one account to ensure fairness and to help us manage promotions and rewards effectively. Creating multiple accounts can result in disqualification from promotions, loss of rewards, or account suspension. Exceptions may apply for membership in specific programs where separate accounts are required. In these cases, we will create any necessary duplicate accounts for you and notify you accordingly.

You can subscribe to our emails by scrolling down to footer of our website and adding your email address OR once logged into MY IVY go to MY PROFILE and select YES to Newsletters.

You automatically earn points back on every order placed! You are 2 points per $1 as an IVY member, 3 per $1 as a Red member, 4 per $1 as a Gold member, and 5 per $1 as a Ruby member!

IVY Beauty offers a special discount to students and professionals in the beauty industry! We would love to extend these offers to you. Follow these steps to attain these discounts:

• Sign up to be an IVY Beauty member: Become a Member
• Now that you are an IVY Beauty member, select the profile icon. Select the "BEAUTY PRO" tab
• Fill out the Beauty Pro Form

From beauty lover to brand ambassador! Try out our bestselling products, review and share your opinion with your audience, get featured on our website, earn rewards, and network with other ambassadors! If you are interested in becoming a brand ambassador, please fill out the following form: Ivy Beautizen Application!

Typically, points are distributed to Beautizen level members the following Friday of the review submission. For more details please contact beautizen@ivyusa.com.

An interactive outlet we have is Roundtable, a new concept consumer research platform. Through surveys, product testing, and focus groups, anyone can jump into developing new products of interest and get rewards. If you are interested in product testing, surveys, or focus group discussions please fill out the following form to become a "Co-Creator," IVY Roundtable Application!

Hi there! Please reach out to our team at hello@ivyusa.com with the name of the product you are interested in so we can provide you with an update!

If you are a professional in the beauty industry or a retail business owner interested in shopping wholesale with us, please fill out the wholesale application form: Apply Now.

1 Step Press-On Method: Effortlessly achieve stunning cluster lashes by placing beneath your natural lash and using the applicator to gently press them together for easy, seamless application. The Kit includes: 18 Press-On Clusters (Short, Medium, and long lengths) & 1 Mini Applicator HOW TO USE: * Avoid touching the band area when applying.

• Pluck a cluster from the tray using the applicator (included).
• Place the cluster underneath your natural lashes.
• Squeeze clusters and natural lashes together with the applicator.

Specially formulated with Olive Oil, Tintation Temporary Hair Color Spray can be used to cover gray roots or get bold, fashionable looks. No ammonia, no bleach required, No peroxide! HOW TO USE:

• Dry hair will have the best results
• Carefully shake well before each use
• Make sure to hold the can 4-6 inches away from your dry hair
• Spray evenly as the color will become more vivid as it dries
• Wait 1 minute for dry time
• For removal, wash your hair with shampoo and rinse thoroughly.

For optimal results, follow the three-step routine of Growth MD Scalp Serum, Growth MD Scalp Ampoule, and Growth MD Hair Scalp & Oil consistently every morning or afternoon. HOW TO USE:

• SCALP SERUM ☀: Apply to scalp directly or areas of concern to nourish the scalp, support hair regrowth, and to stimulate the scalp & follicle.
• SCALP AMPOULE ☀: Apply to scalp directly or areas of concern after the serum. A max concentrated solution with countless ingredients that are known to support hair strengthening and retention; 10X Biotin, 3X Caffeine, 10K ppm Niacinamide, Rosemary Leaf Oil & Extract, Arginine, Menthol, Panthenol.
• HAIR & SCALP OIL🌙: Apply to scalp directly and gently massage with fingers to absorb the products. Use daily. Made with ingredients that are widely known to assist hair growth; Olive Fruit Oil, Castor Seed Oil, Coconut Oil, Pumpkin Seed Oil, Peppermint Oil, Jojoba Oil, Rosehip Oil, Rice Bran Oil.

For Protective & Natural Styles the Styler Fixer Braiding Gel is designed to provide an extra firm hold for thick & coarse hair with high shine to make your braids look neat and treated. Enriched with Certified Organic Jamaican Black Castor Oil and Honey Extract, you may maintain your braids more hydrated and nourished without flaking or crisp parts. The Styler Fixer braiding system is specially designed to provide the best results when used together as a complete set. The FOAM MOUSSE & BRAID SHEEN REFRESHER is formulated to hydrate and soothe the hair and scalp. Using these products before and after braiding your hair with the Braiding Gel will prevent any flaky residue.

• Quick Molding
• Long-Lasting
• Enriched with Certified Organic Jamaican Black Castor Oil & Honey Extract

Protect your eyes in style. CHIC. TRENDY. CLASSIC. BOLD. VIBRANT. All styles provide UV 400 protection, the highest level for eyewear, except clear lens.

Red by Kiss Premium Jewelry Collection is a premium line of affordable on-trend fashion jewelry featuring necklaces, bracelets, anklets, and earrings you can mix and match to elevate your look of the day! With designs ranging from classic to glamorous, the full collection is hypoallergenic and free of nickel and lead.

Experience complete hydration with our full-sized Ruby Kisses Hydration Skincare Collection which includes our Daily Foaming Cleanser, Balancing Mist Toner, Hydrating Moisturizer, Daily Body Lotion and Body Scrub. From face to body, this vegan, cruelty-free K-Beauty set has your skincare routine covered and makes a great gift for everyone! HOW TO USE: Daily Foaming Cleanser Balancing Mist Toner Hydrating Moisturizer Daily Body Lotion Body Scrub

• Wet face with lukewarm water.
• Massage onto your skin in gentle, circular motions.
• Rinse well and pat dry.
• After cleansing, mist onto face and neck avoiding the eye area.
• Use it anytime throughout the day as a softening refresher.
• After cleansing and toning the skin, apply a small amount to the face and neck.
• Gently massage in circular motions to fully absorb.
• Use morning and night for the best result.
• Apply liberally as often as needed to dry or damp skin.
• Apply 1-2 pumps onto wet skin and gently massage in circular motions.

Achieve moisturizing and healthy lips with this lightweight, long-lasting vitamin infused lip gloss. Use it alone or layer over your favorite lipstick. Available in: Mint, Rosehip, Coconut, Mango Butter, Argan, Vitamin E, Honey, and Shea Butter Oil!