FAQ
We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed. For more details about IVY Beauty's shipping policy please review our shipping information page here.
To cancel your order, please email us at hello@ivyusa.com ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as they are received. For this reason, we kindly ask you to double your order details before checking out.
Oops we are sorry about that! Please contact our customer support team within 3-5 days of the item being delivered. So, we may assist you quickly you please provide us with:
- An order number
- An image of the order packing slip
- An image of the products that were received!
You can track your order using the tracking number provided in your shipping confirmation email. Visit our tracking page here for more details.