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Answers to our most frequently asked questions are here. If you still need help, please reach out to us at hello@ivyusa.com
My Order
Thank you for placing an order with us! Shortly after your order is confirmed, you should receive an email with all your order details. Once your order is shipped, you will receive an email with the tracking information. However, all your order history will be saved in your MYIVY account! You can access this information by:
Don't hesitate to get in touch with our customer support team for more assistance.
Once you have placed your order, you should receive a confirmation email with all the details. When your order has shipped, you will receive a second email with the tracking information. Please check your inbox using keywords like “order confirmation” or “shipping details.”
Orders are processed as soon as they are placed. If you would like to cancel an item, please contact hello@ivyusa.com with your Order Number and the item you would like to cancel.
To cancel your order, please email us at hello@ivyusa.com ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as they are received. For this reason, we kindly ask you to double your order details before checking out.
Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
No worries, any pending charges should clear in your account within 3-5 business days depending on your banking institution.
We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey or Georgia. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed. For more details about IVY Beauty's shipping policy please review our shipping information page here.
We are sorry to hear that the incorrect item was delivered. Please contact our Customer support team within 3-5 days of the item being delivered. So, we may assist you quickly you please provide us with:
Oops we are sorry about that! Please contact our Customer support team within 3-5 days of the item being delivered. Please contact our Customer support team within 3-5 days of the item being delivered. So, we may assist you quickly you please provide us with:
Oh no.. Please let us provide you with a solution as soon as possible. Please contact our Customer support team with your order number and an image of the damaged product.
Shipping
Oh no! Sometimes the carrier marks the package as delivered before it actually arrives. Please allow 2-3 days for the package to show up. If you still haven’t received it after that time, feel free to contact our Customer Support team for further assistance.
Great news, as an IVY Beauty Member you may receive free standard shipping on all orders! If you are not already signed up it's easy just follow this link. However, we do offer free shipping on any order $19+. For more information on our shipping policies click here.
We currently ship to the contiguous United States, Puerto Rico, Canada, and Mexico! However, we are currently expanding our shipping to more countries worldwide. Sign up to be a member to see if your country is next!
We strive to ship all orders as fast as possible. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed.
We provide Standard, Express, or Next Day Air delivery options. Depending on the option selected at checkout, Standard Shipping my take 3-5 business days and Express or Next Day Air can be 1-3 business days.
**Processing time may take an additional 1-2 business days during holidays or promotional periods.
Free standard shipping is available to all members at check out. If you are checking out as a guest standard shipping is $4.99 on orders under $19 and free for orders $19+. Express Shipping is $20 and Next Day air is $35.
All Free Standard shipping orders can be expected to be delivered by the United States Postal Office (USPS) or the United Parcel Service (UPS). Any Express or Next Day deliveries are made with UPS!
¡Hola! There is a flat rate of $45 for all orders being shipped to Mexico.
Hiya, the flat rate for all orders being shipped to Canada is $25!
For international orders we partner FedEx!
Returns & Refunds
Only merchandise purchased from the ivyusa.com platform may be eligible for a return within 10 days of receiving your order.
For a full refund, please return items in new condition.
Clearance and gift items are not eligible for returns.
If your item is eligible for a return, please contact our Customer Support team to provide you with a return address and label.
We do not offer an exchange program for products, only returns on eligible products.
Refunds may be submitted to the original payment method used at checkout or in the form of store credit.
Depending on your banking institution, please expect your refund to be available in 3-5 business days from the day the refund was submitted.
Original shipping costs incurred are non-refundable.
If item(s) are returned in used condition, customers may either receive a partial refund or store credit depending on the product's state.
Purchases made at an outside retailer are ineligible for returns.
Payment & Promos
The following payments are accepted at checkout: Credit/Debit Cards, Apple Pay, Google Pay, PayPal, and/or IVY Beauty points.
As an IVY Beauty member, we hope to make your shopping experience the best possible! Coupons can be redeemed at checkout. Follow these steps to redeem the coupon at checkout:
If you need more assistance, we welcome you to contact our Customer Support team.
Let us get you those savings! Be sure to contact our Customer Support team as soon as possible so that we may cancel your order and re-place a new one with the coupon!
There are times when we offer members a gift with purchase!
IVY Beauty Members automatically earn points on every purchase made. Depending on your member tier, you can earn up to 5x points back on every order. For more details about reward points, check out our Member Perks!
Our promotions and discount codes have certain exclusions that apply. Please contact our Customer Support team if you need more assistance.
Check all your points by logging in, selecting MY IVY, and viewing your reward points.
Depending on the promotion, some promo codes may be combined! At checkout, once both promo codes are added, there will be a pop-up if the two promo codes are not eligible to be combined.
If you have a valid code, you can apply it at checkout.
IVY Beauty offers a special discount to students and professionals in the beauty industry! We would love to extend these offers to you.
Follow these steps to attain these discounts:
My Account
Do not miss the perks! Every month we offer new members a coupon for a discount on their first order and/ or a gift with their first purchase. All members get free shipping on all orders year-round! For more details check out our Member Perks!
Here are some tips when resetting your password:
If you have just signed up, the first membership tier is IVY! The more you buy the higher tier and the more perks you unlock.
When you log in to your MYIVY you can head to the profile icon and select the Points dropdown, and you can access all your reward points!
You can subscribe to our emails by scrolling down to footer of our website and adding your email address OR once logged into MYIVY go to MYPROFILE and select YES to SUBSCRIBE.
You automatically earn points back on every order placed! You are 2 points per $1 as an IVY member, 3 per $1 as a Red member, 4 per $1 as a Gold member, and 5 per $1 as a Ruby member!
IVY Beauty offers a special discount to students and professionals in the beauty industry! We would love to extend these offers to you. Follow these steps to attain these discounts:
From beauty lover to brand ambassador! Try out our bestselling products, review and share your opinion with your audience, get featured on our website, earn rewards, and network with other ambassadors! If you are interested in becoming a brand ambassador, please fill out the following form: Ivy Beautizen Application!
Typically, points are distributed to Beautizen level members the following Friday of the review submission. For more details please contact beautizen@ivyusa.com.
An interactive outlet we have is Roundtable, a new concept consumer research platform. Through surveys, product testing, and focus groups, anyone can jump into developing new products of interest and get rewards. If you are interested in product testing, surveys, or focus group discussions please fill out the following form to become a "Co-Creator," IVY Roundtable Application!
Products & Stock
Hi there! Please reach out to our team at hello@ivyusa.com with the name of the product you are interested in so we can provide you with an update!
If you are a professional in the beauty industry or a retail business owner interested in shopping wholesale with us, please fill out the wholesale application form: Apply Now.
1 Step Press-On Method: Effortlessly achieve stunning cluster lashes by placing beneath your natural lash and using the applicator to gently press them together for easy, seamless application. The Kit includes: 18 Press-On Clusters (Short, Medium, and long lengths) & 1 Mini Applicator
HOW TO USE:
* Avoid touching the band area when applying.
Specially formulated with Olive Oil, Tintation Temporary Hair Color Spray can be used to cover gray roots or get bold, fashionable looks. No ammonia, no bleach required, No peroxide!
HOW TO USE:
For optimal results, follow the three-step routine of Growth MD Scalp Serum, Growth MD Scalp Ampoule, and Growth MD Hair Scalp & Oil consistently every morning or afternoon.
HOW TO USE:
For Protective & Natural Styles the Styler Fixer Braiding Gel is designed to provide an extra firm hold for thick & coarse hair with high shine to make your braids look neat and treated. Enriched with Certified Organic Jamaican Black Castor Oil and Honey Extract, you may maintain your braids more hydrated and nourished without flaking or crisp parts.
The Styler Fixer braiding system is specially designed to provide the best results when used together as a complete set. The FOAM MOUSSE & BRAID SHEEN REFRESHER is formulated to hydrate and soothe the hair and scalp. Using these products before and after braiding your hair with the Braiding Gel will prevent any flaky residue.
Protect your eyes in style. CHIC. TRENDY. CLASSIC. BOLD. VIBRANT. All styles provide UV 400 protection, the highest level for eyewear, except clear lens.
Red by Kiss Premium Jewelry Collection is a premium line of affordable on-trend fashion jewelry featuring necklaces, bracelets, anklets, and earrings you can mix and match to elevate your look of the day! With designs ranging from classic to glamorous, the full collection is hypoallergenic and free of nickel and lead.
Experience complete hydration with our full-sized Ruby Kisses Hydration Skincare Collection which includes our Daily Foaming Cleanser, Balancing Mist Toner, Hydrating Moisturizer, Daily Body Lotion and Body Scrub. From face to body, this vegan, cruelty-free K-Beauty set has your skincare routine covered and makes a great gift for everyone!
HOW TO USE:
Daily Foaming Cleanser
Balancing Mist Toner
Hydrating Moisturizer
Daily Body Lotion
Body Scrub
Achieve moisturizing and healthy lips with this lightweight, long-lasting vitamin infused lip gloss. Use it alone or layer over your favorite lipstick. Available in: Mint, Rosehip, Coconut, Mango Butter, Argan, Vitamin E, Honey, and Shea Butter Oil!
Popular Questions
We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey. When your order is ready to be shipped, you will receive a shipping confirmation e-mail. The e-mail will contain shipment details along with the tracking number. Most orders ship within 1 business day after the order has been confirmed. For more details about IVY Beauty's shipping policy please review our shipping information page here.
To cancel your order, please email us at hello@ivyusa.com ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as they are received. For this reason, we kindly ask you to double your order details before checking out.
Oops we are sorry about that! Please contact our customer support team within 3-5 days of the item being delivered. So, we may assist you quickly you please provide us with: