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We strive to ship all orders as fast as possible. All our orders are processed and shipped from our distribution center in New Jersey. Free Standard Shipping is offered for orders $19 or more to 48 contiguous states.
HOW IT WORKS:
Monday - Friday before 11AM ET*
*If your order is placed after 11 am ET (Mon-Fri), the weekend OR federal and company holidays, your order will be processed the next business day.
SHIPPING COSTS
We offer FREE Standard Shipping on all U.S. Domestic orders $19 and over ** (after discounts, excluding taxes)
Standard Shipping
3-5 Business Days
(Orders $19 and over)
FREE
Standard Shipping
3-5 Business Days
(Orders under $19)
$4.99
Express or Next Day Air
1-3 Business Days
(All orders)
$20 - $35
**Free Standard Shipping offer only valid on Standard U.S. Domestic orders. This offer is valid after ALL discounts are applied. Order must be prior to taxes being applied to the total.
**Members Exclusive Free Express Shipping on orders $100+ will be valid until 8/31/2023. Unfortunately, we currently DO NOT offer to ship to the following regions: Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico.
On occasion, we have promotions where Free Standard shipping is provided on all orders without a minimum order amount! Sign up to be an IVY Beauty member to be kept up to date with these offers here.
We currently offer international shipping to Canada for a flat rate of $25 and to Mexico for a flat rate of $45! All prices are displayed in USD.
Please note that international shipping will incur additional fees, restrictions, and customs clearance, including but not limited to taxes, duties, and restricted items These fees and restrictions are determined by the customs agency in the destination country and are the responsibility of the recipient. We are unable to predict or check these fees, and they are not included in the total cost of your order. Please check with your local customs office for more information before placing your order. There will be no returns or refunds for all international orders. By placing an order with us, you acknowledge and agree to these terms.
ORDERS TRACKING
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. Most orders ship within 1 business day after the order has been placed. The e-mail will contain shipment details along with the tracking number.
MISSING/LOST PACKAGES,
DAMAGED/STOLEN ITEMS
Please understand that once the package leaves our warehouse, it is in the hands of the shipping carrier. And we can only go by the carrier's tracking information. If there is any issue with the package, please contact us within 48 hours of the delivery. Shipping fee is not refundable if the package gets returned to us due to invalid shipping address.
ORDER CHANGES,
& CANCELLATIONS
To cancel your order, please email us ASAP upon placing your order. To ensure fast processing and shipping, all orders get processed as soon as it was received. Cancellation request cannot be guaranteed.
Order information cannot be changed once it is placed.
Customers are responsible for providing an accurate and valid shipping address. Addresses cannot be changed once an order is placed. Once the package leaves our shipping facility, it can only be delivered to the address customer provided during checkout.
Order items and quantities cannot be modified. The order must be canceled, and a new order must be placed.
**Please note, once the order has shipped, we are not able to cancel the order. **
