Terms of Service
Effective date: September 21, 2026
The IVY BEAUTY website located at ivyusa.com is a copyrighted work belonging to AST Systems, LLC ("Company"). By accessing or using the website ("Site") and related services (collectively, the “Services”), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use the Services.
1. Acceptance of Terms
By using the Services, you confirm that you are at least 18 years old and legally able to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
These Terms govern your access to and use of the Services and incorporate our related policies:
2. Site Access and Restrictions
We grant you a limited, non-transferable, non-exclusive license to access and use the Services for personal, non-commercial purposes, subject to these Terms.
You may not:
- Copy, modify, distribute, sell, or lease any part of our Services
- Reverse engineer or attempt to extract the source code
- Use the Services to create a competing website or service
- Interfere with or disrupt the Services, including bypassing or attempting to bypass security features
Users are limited to one customer account per individual or household. Creating multiple accounts to bypass order limits, access promotions, or otherwise misuse the Services may result in order cancellation or account suspension.
We reserve the right to modify, suspend, restrict, or discontinue all or any portion of the Services at any time, subject to applicable law.
3. Accounts and Sign-In
To access certain features of the Services, you may be required to create or sign in to an IVY BEAUTY account. IVY BEAUTY may offer several methods of account creation and authentication, including Shopify Shop, Google Sign-In, Facebook Login through Meta Platforms, and email-based authentication.
Shopify Shop
If you choose to sign in using Shopify Shop, your authentication may be processed through Shopify and your Shop account. Your use of Shopify Shop is also subject to Shopify's applicable terms, privacy policies, and account settings.
Google Sign-In
If you choose to sign in using Google, your authentication will be processed through your Google account. Your use of Google Sign-In is also subject to Google's applicable terms, privacy policies, and account settings.
Facebook Login
If you choose to sign in using Facebook, your authentication will be processed through Meta Platforms. Your use of Facebook Login is also subject to Meta's applicable terms, privacy policies, and account settings.
Email Sign-In
If you choose email-based authentication, you may be required to provide an email address and other information necessary to create, verify, authenticate, and maintain your IVY BEAUTY account.
Third-Party Authentication Services
When you choose to use a third-party authentication provider, your use of that provider is subject to the provider's applicable terms, privacy policies, permissions, and account settings.
IVY BEAUTY does not control the availability, operation, or policies of third-party authentication providers. Changes made by a third-party provider may affect your ability to use that provider to access the Services.
Account Responsibilities
You are responsible for maintaining the confidentiality and security of your account credentials and for activity that occurs through your account. You agree to provide accurate and current account information and to promptly notify us if you believe your account has been accessed or used without authorization.
You may not:
- Impersonate another person or entity
- Create an account using information you are not authorized to use
- Use another person's account without authorization
- Create or use multiple accounts to circumvent purchase limits, promotions, eligibility requirements, or other restrictions
- Use an account for fraudulent, abusive, or unlawful purposes
We may suspend, restrict, or terminate an account where reasonably necessary to protect the Services, prevent fraud or abuse, comply with applicable law, or enforce these Terms.
Information received or processed in connection with Shopify Shop, Google Sign-In, Facebook Login, email authentication, or other authentication methods is handled in accordance with our Privacy Policy.
4. User Content and Acceptable Use
You are solely responsible for any content ("User Content") you submit. By submitting content, you grant the Company a non-exclusive, royalty-free license to use, display, and distribute it in connection with the Services.
Do not post content that:
- Violates intellectual property rights
- Is abusive, threatening, defamatory, or obscene
- Contains malware or spam
- Is generated using artificial intelligence or automated tools
- Includes personal information, such as phone numbers, government identifiers, or payment card information, unless we expressly request it
We may remove User Content at our discretion and may suspend or terminate access for violations of these Terms.
We may also use third-party tools and analytics to manage, secure, analyze, and improve user experiences. The collection and use of Personal Data in connection with such tools is described in our Privacy Policy.
5. Orders, Returns, and Shipping
Orders placed through the Services are subject to our Return Policy and Shipping Policy.
You are responsible for providing accurate and complete billing, shipping, contact, and order information.
Orders cannot be edited once submitted. Delivery failures, return-to-sender cases, shipping costs, and related matters are handled according to our Shipping Policy. Return and refund eligibility is governed by our Return Policy.
We reserve the right to cancel, limit, or refuse any order, including orders involving suspected fraud, stock limitations, pricing or product information errors, misuse of promotions, or violations of these Terms.
6. Text & Marketing Notifications (SMS/MMS)
If you opt in to receive text messages from IVY BEAUTY, you agree to receive recurring SMS or MMS messages from us at +1 (833) 697-2507, including transactional messages such as order confirmations and cart reminders, marketing messages, and review requests.
Our text messaging program is operated through Klaviyo and its authorized messaging partners. Message frequency varies. Message and data rates may apply depending on your wireless carrier.
Consent to receive text messages is not a condition of purchase.
We use a double opt-in process. After submitting your phone number, you must reply YES to confirm consent before receiving text messages.
You may opt out of text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE.
For help, reply HELP or contact us at notification@mail.ivyusa.com . You may resubscribe where supported by replying START or UNSTOP.
We may change the telephone number or sender ID used for our text messaging program. Where appropriate, we will provide notice of such changes.
You acknowledge that messages or requests sent to an outdated or discontinued number or sender ID may not be received or processed.
To the fullest extent permitted by law, we are not responsible for delayed, failed, or misdirected delivery of text messages or for errors resulting from circumstances outside our reasonable control.
Our website uses cookies and similar technologies to track items added to your shopping cart, including abandoned checkouts. If you have opted in to SMS communications, this information may be used to send cart reminder messages.
Opt-in data and consent for text messaging will not be sold or shared with third parties for their independent marketing purposes, except with messaging service providers as necessary to operate our text messaging program or as otherwise permitted or required by law.
For more information about how we collect, use, disclose, and retain Personal Data related to text messaging, please see our Privacy Policy.
7. Third-Party Services and Links
The Services may contain links to, integrations with, or content from third-party websites, applications, services, authentication providers, payment providers, or advertisements.
The Company does not control and is not responsible for the availability, content, accuracy, security, privacy practices, or operation of third-party services.
Your use of third-party services is subject to the applicable third party's own terms, privacy policies, and other agreements.
8. Intellectual Property
All trademarks, logos, product names, graphics, designs, photographs, videos, text, software, and other content made available through the Services are owned by the Company, its affiliates, or its licensors, as applicable.
You may not reproduce, modify, distribute, publicly display, publicly perform, publish, license, create derivative works from, sell, or otherwise use protected content without appropriate authorization, except as expressly permitted by these Terms or applicable law.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
IN NO EVENT SHALL TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT PAID FOR THE PRODUCT OR SERVICE AT ISSUE, OR (B) $100 USD, EXCEPT WHERE A DIFFERENT LIMIT IS REQUIRED BY APPLICABLE LAW.
11. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company from claims, damages, liabilities, losses, and expenses arising from your misuse of the Services, violation of these Terms, or violation of the rights of another person or entity.
12. Dispute Resolution & Arbitration
To the extent permitted by applicable law, disputes arising from or relating to these Terms or the Services will be resolved through binding arbitration on an individual basis.
To the extent permitted by applicable law, you waive the right to participate in class, collective, consolidated, or representative actions.
- Governing Law: State of New York
- Venue (if permitted court proceedings apply): Nassau County, New York
Before initiating arbitration, please contact us at hello@ivyusa.com to attempt to resolve the dispute informally.
If the dispute is not resolved, arbitration will be administered by the American Arbitration Association (AAA) under the applicable Consumer Arbitration Rules. Information regarding AAA and its rules is available at www.adr.org .
Arbitration will occur on an individual basis and not as a class or consolidated proceeding. Arbitration fees and costs will be allocated in accordance with applicable law and the applicable AAA rules.
Either party may bring an eligible claim in small claims court where permitted.
If any portion of this Section is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
13. Termination
We may suspend, restrict, or terminate your access to the Services where reasonably necessary, including in connection with violations of these Terms, suspected fraud, abuse, security concerns, unlawful conduct, or conduct harmful to our business, Services, or customers.
Termination or suspension does not affect rights or obligations that by their nature should survive termination.
14. Modifications to Terms
We may update or modify these Terms from time to time. The updated version will be posted on this page with a revised effective date.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
15. Bulk Orders
Bulk purchases may be reviewed, restricted, or canceled at our discretion.
Any order containing 20 units or more in total, including orders containing mixed SKUs, may be treated as a bulk order and may be subject to additional review before fulfillment.
We may also review multiple related orders where we reasonably believe the orders were separated for the purpose of circumventing bulk-order limits or other purchasing restrictions.
16. Copyright & Intellectual Property Complaints
We respect intellectual property rights and expect users of the Services to do the same.
If you believe content available through the Services infringes your copyright or other intellectual property rights, please contact us using the procedures described below.
17. DMCA Takedown Policy
Under the Digital Millennium Copyright Act (DMCA), if you believe material available through our Services infringes your copyright, you may send us a written notice containing the information required by applicable law, including:
- Your physical or electronic signature
- Identification of the copyrighted work claimed to have been infringed
- Identification of the allegedly infringing material and information reasonably sufficient to allow us to locate it
- Information reasonably sufficient to allow us to contact you
- A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or applicable law
- A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the allegedly infringed copyright
Copyright Agent
Ivy Beauty
25 Harbor Park Dr.
Port Washington, NY 11050
Email:
hello@ivyusa.com
Misrepresentations in a DMCA notice may expose the sender to legal or financial liability under applicable law.
18. General Terms
These Terms, together with policies expressly incorporated by reference, constitute the agreement between you and the Company regarding your use of the Services.
If any provision is determined to be invalid or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will remain in effect.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations subject to applicable law.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Section titles are provided for convenience and do not affect the interpretation of these Terms.
Your use of the Services does not create any partnership, joint venture, employment, franchise, or agency relationship between you and the Company.
You agree not to export or re-export U.S. technical data or related products in violation of applicable United States export control laws and regulations.
19. Electronic Communications
When you use the Services, create an account, place an order, or communicate with us electronically, you may receive electronic communications from us relating to your transactions, account, security, customer service requests, or use of the Services.
You agree that agreements, notices, disclosures, and other communications that we provide electronically satisfy applicable legal requirements that such communications be in writing, to the extent permitted by law.
Marketing communications are subject to applicable consent and opt-out requirements. Where available, you may unsubscribe from marketing communications using the instructions included in those communications.
20. Contact
If you have questions regarding these Terms, please contact:
Ivy Beauty
25 Harbor Park Dr.
Port Washington, NY 11050
Email:
hello@ivyusa.com
This is our corporate mailing address and is not a return facility. For returns, please see our Return Policy. Copyright notices should follow the procedure described in the DMCA section above. We provide customer support by email.
California residents may contact the Complaint Assistance Unit, Division of Consumer Services, Department of Consumer Affairs, 400 R Street, Sacramento, CA 95814, or call (800) 952-5210.
Effective: September 21, 2026