The IVY BEAUTY website located at ivyusa.com is a copyrighted work belonging to AST Systems, LLC ("Company"). By accessing or using the website ("Site") and related services (collectively, the “Services”), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use the Services.
1. Acceptance of Terms
By using the Services, you confirm that you are at least 18 years old and legally able to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
These Terms govern your access to and use of the Services and incorporate our related policies:
2. Site Access and Restrictions
We grant you a limited, non-transferable, non-exclusive license to access and use the Services for personal, non-commercial purposes, subject to these Terms.
You may not:
- Copy, modify, distribute, sell, or lease any part of our Services
- Reverse engineer or attempt to extract the source code
- Use the Services to create a competing website or service
- Interfere with or disrupt the Services (including bypassing security features)
Users are limited to one customer account per individual or household. Creating multiple accounts to bypass order limits, access promotions, or otherwise misuse the Services may result in order cancellation or account suspension.
We reserve the right to modify or discontinue the Services at any time without liability to you.
3. User Content and Acceptable Use
You are solely responsible for any content ("User Content") you submit. By submitting content, you grant the Company a non-exclusive, royalty-free license to use, display, and distribute it.
Do not post content that:
- Violates intellectual property rights
- Is abusive, threatening, defamatory, or obscene
- Contains malware or spam
- Is generated using artificial intelligence or automated tools
- Includes personal information (e.g., phone numbers, government identifiers, payment card information) unless we expressly request it
We may remove any User Content at our discretion and may suspend or terminate access for violations of these Terms. We also use third-party tools and analytics to manage and improve user experiences; such tools are subject to their own privacy policies.
4. Orders, Returns, and Shipping
Orders placed through the Services are subject to our Return Policy and Shipping Policy. You are responsible for providing accurate shipping information. Orders cannot be edited once submitted. Delivery failures, return-to-sender cases, and shipping costs are handled per our Shipping Policy. Return and refund eligibility are governed by the Return Policy.
We reserve the right to cancel or refuse any order, including due to suspected fraud, stock limitations, pricing errors, or violations of these Terms.
5. Text & Marketing Notifications (SMS/MMS)
If you opt in to receive text messages from IVY BEAUTY, you agree to receive recurring SMS or MMS messages from us at +1 (833) 697-2507, including transactional messages (such as order confirmations and cart reminders), marketing messages, and review requests.
Our text messaging program is operated through Klaviyo and its authorized messaging partners. Message frequency varies. Message and data rates may apply depending on your wireless carrier. Consent to receive text messages is not a condition of purchase.
We use a double opt-in process. After submitting your phone number, you must reply YES to confirm consent before receiving text messages.
You may opt out of text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE. For help, reply HELP or contact us at notification@mail.ivyusa.com. You may resubscribe at any time by replying START or UNSTOP.
We may change the telephone number or sender ID used for our text messaging program at any time. You will be notified of any such change. You agree that messages sent to a number or keyword that has been changed (including STOP or HELP requests) may not be received, and we will not be liable for honoring requests sent to an outdated number.
To the fullest extent permitted by law, we are not responsible for delayed, failed, or misdirected delivery of text messages or for any errors in the content of such messages.
Our website uses cookies and similar technologies to track items added to your shopping cart, including abandoned checkouts. If you have opted in to SMS, this information may be used to send cart reminder messages.
Opt-in data and consent for text messaging will not be sold or shared with third parties, except with messaging service providers as necessary to operate our text messaging program or as required by law.
For more information about how we collect, use, and retain personal data related to text messaging, please see our Privacy Policy.
6. Third-Party Services and Links
The Services may contain links to third-party websites or advertisements. The Company is not responsible for the availability or accuracy of such services. Accessing them is at your own risk and subject to their respective terms and policies.
7. Intellectual Property
All trademarks, logos, and content on the Services are the property of the Company or its licensors. You may not use these without prior written consent.
8. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT PAID FOR THE PRODUCT OR SERVICE AT ISSUE, OR (B) $100 USD.
10. Indemnification
You agree to indemnify and hold harmless the Company from any claims arising from your use of the Services or violation of these Terms.
11. Dispute Resolution & Arbitration
Disputes will be resolved through binding arbitration on an individual basis. You waive the right to participate in class actions.
- Governing Law: State of New York
- Venue (if permitted court proceedings apply): Nassau County, NY
Before initiating arbitration, contact us at hello@ivyusa.com to attempt informal resolution. If unresolved, arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (www.adr.org).
Arbitration will occur individually, not as a class or consolidated proceeding. Each party bears its own costs. Either party may bring qualifying claims in small claims court. If any part of this section is deemed unenforceable, the remainder will still apply.
12. Termination
We may suspend or terminate your access to the Services at any time and for any reason, with or without notice. This includes violations of these Terms, fraud, abuse, or conduct harmful to our business or customers.
13. Modifications to Terms
We may update or modify these Terms at any time without prior notice. Updates take effect upon posting. Continued use of the Services after changes constitutes acceptance of the revised Terms.
14. Bulk Orders
Bulk purchases may be reviewed, restricted, or canceled at our discretion. Any order containing 20 units or more in total, including mixed SKUs, may be treated as a bulk order and subject to additional review before fulfillment.
15. Copyright & Intellectual Property Complaints
We respect intellectual property rights and expect users to do the same. If you believe any content on the Services infringes your rights, please follow the DMCA procedure outlined below.
16. DMCA Takedown Policy
Under the Digital Millennium Copyright Act (DMCA), if you believe material on our Services infringes your copyright, send a written notice including:
- Your physical or electronic signature
- Identification of the copyrighted work
- Identification of the infringing material and its location
- Your contact information
- A statement of good faith belief that the use is unauthorized
- A statement that the notice is accurate and made under penalty of perjury
Copyright Agent
Ivy Beauty
25 Harbor Park Dr.
Port Washington, NY 11050
Email: hello@ivyusa.com
Misrepresentations in your notice may expose you to legal or financial liability.
17. General Terms
These Terms constitute the entire agreement between you and Ivy Beauty regarding use of the Services. If any provision is deemed unenforceable, it will be modified to the minimum extent necessary. All remaining provisions remain in full force.
You may not assign rights or obligations under these Terms without written consent. We may assign ours freely.
Failure to enforce any right is not a waiver. Section titles are for convenience only.
Your relationship to Ivy Beauty is that of an independent user; no partnership or agency is created.
You agree not to export or re-export U.S. technical data or related products in violation of U.S. law.
18. Electronic Communications
By using the Services or communicating with us electronically, you consent to receive notices and communications electronically. These communications satisfy any legal requirement that they be in writing.
19. Contact
Ivy Beauty
25 Harbor Park Dr.
Port Washington, NY 11050
Email: hello@ivyusa.com
Note: This is our corporate mailing address and not a return facility. For returns, see our Return Policy. Legal notices must follow the procedure outlined in the DMCA section. We provide support by email only.
California residents may contact the Complaint Assistance Unit, Division of Consumer Services, Department of Consumer Affairs, 400 R Street, Sacramento, CA 95814, or call (800) 952-5210.
Effective: January 13, 2026